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E02: Don’t Just Bandaid Your IT Problems
Dan Cho is the Assistant Vice President for Robert Half Technology in Las Vegas, NV. As a division of Robert Half, Inc. – Robert Half Technology specializes in the placement of highly skilled professionals on a temporary and full time basis. Our clients range from international companies to the smallest of start ups. We have 10,000 employees worldwide in over 400 offices and have been helping our clients for 66 years.
Dan has lived in Las Vegas for 9 years, originally from Seattle, WA. He has 20 years of technology sales and consulting experience working for companies such Microsoft, Attachmate, Veritas, Telepacific and Stamps.com.
In episode 2, Dave Hall speaks with Dan Cho, Assistant VP at Robert Half Technology, about the pivotal role Information Technology plays for business owners and the challenges they face.
Dan provides some pointers when choosing an IT vendor. He highly recommends you ask for at least 5 references, a CV/Portfolio and if it happens to be a new company ask how long their principals have been in IT and their respective CV/Portfolio. When speaking with the provided references you should ask about the level of customer service, if issues are escalated as needed, what response time is like, and if their staff is personable.
Although IT professionals can be an expensive to hire, it can be much more costly to hire an amateur. IT services can range anywhere from $20-$100/hr depending on what types of services you need. A full time IT administrator can range from $50k-$75k.
Dan also touches on the topic of Data Access and shares a story of a business owner who was held hostage from their Managed Service Provider because the lack of access to passwords. It is crucial for all business owners to request administrative access from day one. He also talks about Data Storage and Backup and the various options available from your standard server storage in-house to the cloud. Although tape back up has been the prevailing method for Data Backup there is a 60-70% failure rate and more and more people are moving to the cloud.
When you do have a good IT provider/tech you avoid having issues reoccur. Dan states a good tech will fix issues for good and not bandaid it with shortcuts. They will also recommend any products out there that they think your business can benefit from. He recommends that you never implement technology for the sake of technology, but to implement technology because you’re trying to achieve a business purpose.
Dan sits on the Board of Directors for Technology Business Alliance of Nevada (TBAN). TBAN is a non-profit organization with a mission to foster tech business in Las vegas.
Email: Email Dan
LinkedIn: Daniel Cho
TBAN Website: www.tban.com
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